Shipping Information

Where orders ship from

Orders are packed and dispatched from PEP N’ STEP’s fulfillment location in Springfield, Missouri. We currently describe our service as U.S. domestic shipping; an order may be declined where shipping or possession would not be lawful or operationally available.

Same-day dispatch cutoffs

Eligible orders completed before 3:30 p.m. Central Time Monday through Friday are scheduled for same-day dispatch. On Saturday, the cutoff is 10:00 a.m. Central Time. Sunday orders are scheduled for the next available postal business day.

• Monday–Friday: order by 3:30 p.m. CT
• Saturday: order by 10:00 a.m. CT
• Sunday and postal holidays: next available dispatch day

Processing and transit

A dispatch estimate is not a delivery guarantee. Address checks, payment review, inventory reconciliation, severe weather, holidays, carrier interruptions, or unusually high order volume may add processing time. Carrier transit begins after the carrier accepts and scans the package.

Rates and free shipping

Available services and prices are shown at checkout. Qualifying U.S. orders receive free standard shipping when the merchandise subtotal reaches $220 after discounts and before taxes. Expedited service, when offered, may remain chargeable.

Tracking and address accuracy

Tracking is sent when available. A label-created scan means the package is prepared; carrier movement may appear after the first acceptance scan. Customers are responsible for providing a complete, deliverable address. Contact support immediately if an address needs correction, but changes cannot be guaranteed after fulfillment begins.

Delayed, lost, or delivered packages

If tracking stalls or a package is lost in transit, contact us so we can review the shipment and assist with the carrier process. A carrier scan marked delivered is evidence of delivery. Check the delivery area, household members, neighbors, and the local carrier office before filing a claim. Replacement or refund is not automatic after confirmed delivery.

Damaged or incorrect shipments

Report damage, missing items, or fulfillment errors within seven calendar days of delivery. Keep the outer package, packing materials, labels, and affected items, and provide clear photographs plus the order number. See the Returns & Refunds Policy for the full review process.

Storage and handling

Researchers are responsible for following the label, batch documentation, and any product-specific storage information. PEP N’ STEP does not imply that one shipping or storage condition applies to every material.