Returns & Refunds

Research materials are generally final sale

Because these are sealed laboratory research materials with chain-of-custody and handling considerations, accepted and correctly fulfilled orders generally cannot be returned for resale. This protects product integrity and other customers.

Cancellation requests

A cancellation may be requested before fulfillment begins, but it is not guaranteed. Once an order is packed, labeled, transferred to a carrier, or otherwise enters fulfillment, it cannot ordinarily be cancelled. Contact support as soon as possible with the order number.

What qualifies for review

• An item arrived damaged
• The shipment contains the wrong product or vial size
• A paid item is missing from the package
• The received item cannot be matched to the displayed product or applicable batch documentation

How to report an issue

Contact 417premiumpeptides@gmail.com within seven calendar days after delivery. Include your order number, a clear description, and photographs of the shipping label, outer package, packing materials, and all received contents. An unedited unboxing video is helpful when available but is not required unless communicated before purchase.

Available resolutions

After review, PEP N’ STEP may replace the affected item, refund the affected item, issue store credit, or request additional information. The appropriate resolution depends on inventory, documentation, carrier findings, and the facts of the claim. Approved refunds are returned to the original payment method when practicable.

Non-returnable situations

• Buyer’s remorse or a change in research plans
• Items opened, altered, relabeled, transferred, or improperly stored after delivery
• Minor cosmetic differences that do not affect product identity or sealed condition
• Delays or damage caused by an inaccurate address supplied at checkout
• A shipment marked delivered without evidence of carrier loss or fulfillment error

Chargebacks and good-faith resolution

Please contact us before initiating a payment dispute so we have an opportunity to review and resolve the issue. PEP N’ STEP may provide the payment provider with order records, verification confirmations, communications, tracking, delivery evidence, and this policy when responding to a dispute.

Non-waivable rights

Nothing in this policy limits rights that cannot legally be waived. If a provision conflicts with applicable law, it applies only to the maximum extent permitted.