Privacy Policy

Information we collect

We collect information you choose to provide when you place an order, request support, subscribe to updates, or otherwise communicate with PEP N’ STEP. This may include your name, email address, telephone number, billing and shipping address, order details, and the contents of your message.

• Contact and account information
• Order, shipping, and transaction details
• Researcher-verification confirmations
• Support messages and product inquiries

Information collected automatically

When you use the site, our hosting and service providers may automatically receive limited technical information such as your IP address, browser and device type, operating system, pages viewed, referring page, and approximate location derived from IP. Cookies or similar technologies may be used to keep the site working, remember choices, and understand site performance.

How we use information

• Process and fulfill orders and send order or shipping updates
• Respond to questions and provide customer support
• Maintain researcher-verification and compliance records
• Operate, secure, troubleshoot, and improve the site
• Detect fraud, abuse, chargebacks, or other prohibited activity
• Send marketing messages only where permitted, with an unsubscribe option
• Meet tax, accounting, legal, and regulatory obligations

Payments

Payment card information is handled by the payment processor used at checkout. PEP N’ STEP does not intend to store complete card numbers or card security codes. The processor’s privacy practices also apply to information it handles.

When information is shared

We may share information with vendors that help us host the site, process payments, prevent fraud, fulfill and ship orders, deliver email, provide analytics, or support customers. These providers may use the information only for the services they perform for us, subject to their own legal obligations.

• When required by law, court order, or valid legal process
• To protect customers, PEP N’ STEP, or others from fraud, harm, or unlawful activity
• In connection with a merger, financing, sale, or transfer of all or part of the business
• With your direction or consent

Data retention and security

We retain information for as long as reasonably needed for orders, support, accounting, dispute handling, compliance, and legitimate business purposes. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of certain personal information, or to object to or limit certain processing. You may also opt out of marketing email at any time. We may need to verify your identity before completing a request, and legal exceptions may apply.

Children and age restrictions

The site and products are intended only for qualified researchers and laboratories whose authorized purchaser is at least 21 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact us so it can be reviewed.

Third-party links and updates

The site may link to laboratories, carriers, maps, publications, or other third parties. Their privacy practices are their own. We may revise this policy as our services or legal obligations change. The current version and effective date will remain posted here.

Contact us

Privacy questions and requests can be sent to 417premiumpeptides@gmail.com. Please include “Privacy Request” in the subject line and enough information for us to identify and respond to the request.